Terms of Sales
Terms of Sales
Between the Treflexe Company, 24 rue Cajarc, 47000 Agen, registered in the Trade and Companies Register of Agen under number 832375885, SIRET 83237588500015, represented by Mr. Sergeant, as manager, duly authorized for the purposes hereof. The company can be reached by email by clicking on the contact form accessible via the home page of the site.
Hereinafter the “Seller” or the “Company”. On the one hand, And the natural or legal person proceeding to the purchase of products or services of the company,
Hereinafter, "the Buyer", or "the Customer" On the other hand, It has been exposed and agreed what
follows:
PREAMBLE
The Seller is a publisher of commercial products and services exclusively for consumers, marketed through its websites (http://pausekarma.com). The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.
Article 1: Purpose and general provisions
These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.
These General Terms and Conditions of Sale (GTC) apply to all sales of Products, made through the Company's websites, which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these at any time by publishing a new version on its website. The GCS then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These T&Cs can be viewed on the Company's website at the following address: www.pausekarma.com. The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares to have read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and to accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Price
The prices of the products sold through the Internet sites are indicated in Euros in their final price (not subject to VAT) and the shipping costs precisely determined on the Product description pages. They are also indicated in euros on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the Company's websites are the responsibility of the Client. Where applicable also the delivery costs.
Article 3: Conclusion of the online contract
The Customer must follow a series of steps specific to each Product offered by the Seller in order to place his order. However, the steps described below are systematic:
- Information on the essential characteristics of the Product;
- Choice of the Product, if necessary of its options and indication of the customer's essential data (identification, address, etc.);
- Acceptance of these General Conditions of Sale.
- Verification of the elements of the order and, if necessary, correction of errors.
- Follow-up of instructions for payment, and payment of products.
- Delivery of products. The Customer will then receive confirmation by e-mail of payment for the order, as well as an acknowledgment of receipt of the order confirming it. For the products delivered, this delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide its true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Products and services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. Otherwise, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Except for special conditions, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the communicated email address). In accordance with the legal provisions in terms of conformity and hidden defects, the Seller reimburses or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested as follows: Return the product by colissimo (or any other postal service allowing tracking of the shipment) to the following address: Treflexe – 24 rue Cajarc, 47000 Agen. Shipping charges are the responsibility of the buyer. Upon receipt of the product, its refund of the product will be made using the same means of payment used during the purchase.
Article 5: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 6: Terms of delivery
The products are delivered to the delivery address which was indicated during the order and the time indicated. This time does not take into account the order preparation time. When the Customer orders several products at the same time, these may have different delivery times and may be shipped in separate packages.
In the event of a delay in shipment beyond 15 days, the company undertakes to reimburse the amount of the item not received. In the event of late delivery, the Customer has the possibility of terminating the contract within terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the "one-way" costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a point of contact by email at the following address: pausekarma@gmail.com in order to follow up on the order. The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.
Article 7: Availability and presentation
Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. In the event of unavailability of an article for a period of more than 15 working days, you will be immediately informed of the foreseeable delivery times and the order for this article may be canceled on simple request. The Customer may then request a credit note for the amount of the item or its reimbursement.
Article 8: Payment
Payment is due immediately upon ordering, including for pre-order products. The Customer can make payment by credit card or Paypal payment.
Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is made by our payment provider. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement other generally accepted standards. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately resolved as of right and the order cancelled.
Article 9: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception , where applicable, return costs”. “The period mentioned in the previous paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services”. The right of withdrawal can be exercised by contacting the Company by email at the following address: pausekarma@gmail.com. In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the Customer. Returns of products must be made in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be resold in new condition; they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you will find the standard withdrawal form downloadable at the following address:
https://cdn.shopify.com/s/files/1/2456/8939/files/FORMULAIRE_DE_RETRACTATION.pdf?5377468641243952733,
to send us duly completed accompanied by the carefully packaged product and provided with a postal tracking number to the following address: Treflexe – 24 rue Cajarc – 47000 Agen.
Refund Procedure: Shipping costs are the responsibility of the buyer. Upon receipt of the product, its reimbursement will be made using the same means of payment used during the purchase.
Article 10: Warranties
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges the products which are apparently defective or which do not correspond to the order placed. The refund request must be made as follows: Return the product in a package with a postal tracking number to the following address: Treflexe – 24 rue Cajarc – 47000 Agen.
Refund Procedure: Shipping costs are the responsibility of the buyer. Upon receipt of the product, its reimbursement will be made using the same means of payment used during the purchase.
The Seller reminds that the consumer:
- has a period of 2 years from the delivery of the goods to act with the Seller
- that he can choose between the replacement or the repair of the apparently defective good according to article L 211-9 of the consumer code.
- that he is exempted from proving the existence of the lack of conformity of the good during the six months following the delivery of the good.
- that, except second-hand goods, this period will be extended to 24 months from March 18, 2016
- that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose
between the resolution of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).
Article 11: Complaints
If necessary, the Buyer may submit any complaint by contacting the company using the following contact details: pausekarma@gmail.com or by completing the contact form available on the pausekarma.com website.
Article 12: Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through these GCS. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 13: Force majeure
The performance of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 14: nullity and modification of the contract
If one of the stipulations of this contract were cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is valid only after a written and signed agreement of the parties.
Article 15: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify personal data concerning you. By adhering to these general conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. All you have to do is click on the link at the end of our emails or contact the controller (the Company) by registered letter with acknowledgment of receipt.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in Shopify's data storage, databases and general Shopify application. They store your data on a secure server behind a firewall.
Article 16: Applicable law
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.
"Our general conditions of sale have been drawn up from a free and free model which can be downloaded from the site https://www.donneespersonnelles.fr/"
Between the Treflexe Company, 24 rue Cajarc, 47000 Agen, registered in the Trade and Companies Register of Agen under number 832375885, SIRET 83237588500015, represented by Mr. Sergeant, as manager, duly authorized for the purposes hereof. The company can be reached by email by clicking on the contact form accessible via the home page of the site.
Hereinafter the “Seller” or the “Company”. On the one hand, And the natural or legal person proceeding to the purchase of products or services of the company,
Hereinafter, "the Buyer", or "the Customer" On the other hand, It has been exposed and agreed what
follows:
PREAMBLE
The Seller is a publisher of commercial products and services exclusively for consumers, marketed through its websites (http://pausekarma.com). The list and description of the goods and services offered by the Company can be consulted on the aforementioned sites.
Article 1: Purpose and general provisions
These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered by the Seller.
These General Terms and Conditions of Sale (GTC) apply to all sales of Products, made through the Company's websites, which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these at any time by publishing a new version on its website. The GCS then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) of the order. These T&Cs can be viewed on the Company's website at the following address: www.pausekarma.com. The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares to have read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and to accept them without restriction or reservation. The Customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 2: Price
The prices of the products sold through the Internet sites are indicated in Euros in their final price (not subject to VAT) and the shipping costs precisely determined on the Product description pages. They are also indicated in euros on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunications costs necessary to access the Company's websites are the responsibility of the Client. Where applicable also the delivery costs.
Article 3: Conclusion of the online contract
The Customer must follow a series of steps specific to each Product offered by the Seller in order to place his order. However, the steps described below are systematic:
- Information on the essential characteristics of the Product;
- Choice of the Product, if necessary of its options and indication of the customer's essential data (identification, address, etc.);
- Acceptance of these General Conditions of Sale.
- Verification of the elements of the order and, if necessary, correction of errors.
- Follow-up of instructions for payment, and payment of products.
- Delivery of products. The Customer will then receive confirmation by e-mail of payment for the order, as well as an acknowledgment of receipt of the order confirming it. For the products delivered, this delivery will be made to the address indicated by the Customer. For the purposes of proper execution of the order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide its true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 4: Products and services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company's websites. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. Otherwise, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and confirmation during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Except for special conditions, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the communicated email address). In accordance with the legal provisions in terms of conformity and hidden defects, the Seller reimburses or exchanges defective products or products that do not correspond to the order. Reimbursement can be requested as follows: Return the product by colissimo (or any other postal service allowing tracking of the shipment) to the following address: Treflexe – 24 rue Cajarc, 47000 Agen. Shipping charges are the responsibility of the buyer. Upon receipt of the product, its refund of the product will be made using the same means of payment used during the purchase.
Article 5: Retention of title clause
The products remain the property of the Company until full payment of the price.
Article 6: Terms of delivery
The products are delivered to the delivery address which was indicated during the order and the time indicated. This time does not take into account the order preparation time. When the Customer orders several products at the same time, these may have different delivery times and may be shipped in separate packages.
In the event of a delay in shipment beyond 15 days, the company undertakes to reimburse the amount of the item not received. In the event of late delivery, the Customer has the possibility of terminating the contract within terms and conditions defined in Article L 138-2 of the Consumer Code. The Seller then reimburses the product and the "one-way" costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides a point of contact by email at the following address: pausekarma@gmail.com in order to follow up on the order. The Seller recalls that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.
Article 7: Availability and presentation
Orders will be processed within the limits of our available stocks or subject to stocks available from our suppliers. In the event of unavailability of an article for a period of more than 15 working days, you will be immediately informed of the foreseeable delivery times and the order for this article may be canceled on simple request. The Customer may then request a credit note for the amount of the item or its reimbursement.
Article 8: Payment
Payment is due immediately upon ordering, including for pre-order products. The Customer can make payment by credit card or Paypal payment.
Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is made by our payment provider. If you provide us with your credit card information, the information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement other generally accepted standards. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately resolved as of right and the order cancelled.
Article 9: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception , where applicable, return costs”. “The period mentioned in the previous paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services”. The right of withdrawal can be exercised by contacting the Company by email at the following address: pausekarma@gmail.com. In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the Customer. Returns of products must be made in their original and complete condition (packaging, accessories, instructions, etc.) so that they can be resold in new condition; they must be accompanied by a copy of the proof of purchase. In accordance with the legal provisions, you will find the standard withdrawal form downloadable at the following address:
https://cdn.shopify.com/s/files/1/2456/8939/files/FORMULAIRE_DE_RETRACTATION.pdf?5377468641243952733,
to send us duly completed accompanied by the carefully packaged product and provided with a postal tracking number to the following address: Treflexe – 24 rue Cajarc – 47000 Agen.
Refund Procedure: Shipping costs are the responsibility of the buyer. Upon receipt of the product, its reimbursement will be made using the same means of payment used during the purchase.
Article 10: Warranties
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges the products which are apparently defective or which do not correspond to the order placed. The refund request must be made as follows: Return the product in a package with a postal tracking number to the following address: Treflexe – 24 rue Cajarc – 47000 Agen.
Refund Procedure: Shipping costs are the responsibility of the buyer. Upon receipt of the product, its reimbursement will be made using the same means of payment used during the purchase.
The Seller reminds that the consumer:
- has a period of 2 years from the delivery of the goods to act with the Seller
- that he can choose between the replacement or the repair of the apparently defective good according to article L 211-9 of the consumer code.
- that he is exempted from proving the existence of the lack of conformity of the good during the six months following the delivery of the good.
- that, except second-hand goods, this period will be extended to 24 months from March 18, 2016
- that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose
between the resolution of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).
Article 11: Complaints
If necessary, the Buyer may submit any complaint by contacting the company using the following contact details: pausekarma@gmail.com or by completing the contact form available on the pausekarma.com website.
Article 12: Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No assignment of intellectual property rights is made through these GCS. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 13: Force majeure
The performance of the seller's obligations hereunder is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 14: nullity and modification of the contract
If one of the stipulations of this contract were cancelled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is valid only after a written and signed agreement of the parties.
Article 15: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify personal data concerning you. By adhering to these general conditions of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. All you have to do is click on the link at the end of our emails or contact the controller (the Company) by registered letter with acknowledgment of receipt.
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored in Shopify's data storage, databases and general Shopify application. They store your data on a secure server behind a firewall.
Article 16: Applicable law
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.
"Our general conditions of sale have been drawn up from a free and free model which can be downloaded from the site https://www.donneespersonnelles.fr/"